Contact Us
Response Times
We try to respond to all emails and tickets within 1 business day. If your inquiry is regarding delivery or returns, please check out delivery section for estimated delivery time-frames or our return policy. A ticket is automatically created if we happen to miss your phone call.
Please keep in mind that our operating hours are Monday to Friday 10AM - 5PM AEST and that we do not trade during public holidays in the state of Victoria.
Bulk Purchases/Re-sellers
If you are interested in making a purchase in bulk or if you would like to be a re-seller, please email [email protected] for a quote and a member from our team will get back to you in a timely manner.
Product
We sell our second hand and refurbished mobile devices as “used”. They are all fully functional, unlocked and are of a cosmetically graded as 7/10 or above. This means they may have some imperfections, scratches, minor dents and scuffs.
Yes, all our products come with warranty consistent with ACL (Australian consumer law). Our “used” products come with 3 months warranty and our “brand new” products come with 12 months warranty. This is on top of rights you have under ACL.
To make a warranty claims made for a product(s) purchased on Akoda.com.au, you will have to make a claim on our website and not with the manufacturer.
Yes, all phones and tablets sold on our website are unlocked to all Australian networks unless otherwise specified.
Orders
We can replace your product or refund you if your item did not match the description within 14 days. If you decide that the product does not match its description after the 14 day period, you can still make a warranty claim. Please fill out our return form with as much detail as possible and we’ll get back to you within 2 business days.
You are have 14 days from the day you make a purchase to get a refund if you change your mind. After the 14 day period, you will be unable to get a refund but will still have access to warranty.
You can make a purchase anytime since our online store is open 24/7. For customer inquiries and sales, please send us an email and we will get back to you within a business day.
Go to your cart and add your coupon code or gift voucher in the correct section.
To check on your order status, go to My Account > Order History. We will send you email updates along with tracking information (if applicable) every time you place an order.
Delivery
For orders containing a phone or tablet:
|
Within Metropolitan Areas |
Days (Regular)* |
Days (Express)* |
|
Melbourne |
2-3 Days |
1-2 Days |
|
Sydney |
4-5 Days |
1-2 Days |
|
Brisbane |
4-5 Days |
1-2 Days |
|
Adelaide |
3-4 Days |
1-2 Days |
|
Perth |
6-7 Days |
2-3 Days |
|
Hobart |
4-5 Days |
1-2 Days |
|
Canberra |
4-5 Days |
1-2 Days |
|
Darwin |
6-7 Days |
3-4 Days |
Our delivery times do vary and depend on your location and may be adversely affected by public holidays.
For delivery estimates in regional areas, please get an estimate from the Australia Post website.
For stand alone orders containing an accessory:
|
Location |
Days (Regular)* |
Days (Express)* |
|
VIC (Metro) |
Up to 4 Days |
Up to 2 Days |
|
VIC (Country) |
Up to 5 Days |
Up to 3 Days |
|
Other States (Metro) |
Up to 6 Days |
Up to 4 Days |
|
Other States (Country) |
Up to 7 Days |
Up to 5 Days |
*All estimates are based off the Australia Post website and are in business days.
We provide free standard shipping to all customers in Australia, you can opt for express shipping at for a $10 flat fee.
We provide transit insurance, signature on delivery and tracking as standard for any order that includes a purchase of a mobile phone or tablet.
If you made an order that includes a mobile phone or tablet, then your parcel will require someone to sign for it. If you are not home to accept your delivery, it will be redirected to your nearest post office.
Yes, we do deliver to PO boxes.
If your parcel is lost during transit, please let us know so we can follow it up. Since we provide transit insurance, there will be no charge to you in the event your parcel is lost.
Yes, we ship to all Australian addresses. So whether you live in Melbourne, Sydney, Brisbane, Darwin, Perth, Adelaide, Canberra or Hobart, we'll ship to you.
No, unfortunately we do not have a pick up service available. Our office is not open to the public. We do however offer express shipping.
Payment
We accept payment from Visa, Mastercard, PayPal and POLi.
No, we do not charge our customers any extra payment fees.
You can use POLi (Internet Banking) which facilities an instant direct transfer. POLi is a business of Australia Post.
Your credit card payment may have failed if you use a proxy IP, VPN, international credit card, mismatching information or a lost/stolen credit card. Please contact us in this case so we can help organise an alternative payment method.
To protect our customers, we have introduced multiple fraud checking systems to check the validity of credit card purchases. If your credit card was declined or flagged, it may be due to reasons including: use of a proxy IP, an international credit card, mismatching information or a lost/stolen credit card. In these scenarios, we will request you to verify your credit card.
Account
Go to My Account, and click on Subscribe/unsubscribe to newsletter under “Newsletter”. Click “Yes” if you would like to subscribe and “No” if you would like to unsubscribe.
To view your previous orders, go to My Account > Order History.
To reset your password, click on “Forgotten Password”, enter your e-mail and a new password will be sent to your e-mail address.