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Akoda
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Akoda
  • Home
  • Phones
    • Apple
    • HTC
    • LG
    • Samsung
  • Tablets
    • Apple
    • Samsung
  • Accessories
    • Cables & Chargers
    • Car Accessories
    • Cases & Covers
    • Docks & Stands
    • Earphones & Speakers
    • Photo Accessories
    • Power Banks
    • Screen Protectors
    • Sim Card Adapters
    • Stylus Pens
    • Your shopping cart is empty!

  • FAQs

FAQs


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Product

What condition are your “used” devices in?

We sell our second hand and refurbished mobile devices as “used”. They are all fully functional, unlocked and are of a cosmetically graded as 7/10 or above. This means they may have some imperfections, scratches, minor dents and scuffs.

Do your products come with warranty?

Yes, all our products come with warranty consistent with ACL (Australian consumer law). Our “used” products come with 3 months warranty and our “brand new” products come with 12 months warranty. This is on top of rights you have under ACL.

What type of warranty is provided with your products?

To make a warranty claims made for a product(s) purchased on Akoda.com.au, you will have to make a claim on our website and not with the manufacturer.

Are your phones unlocked?

Yes, all phones and tablets sold on our website are unlocked to all Australian networks unless otherwise specified.

Orders

What can I do if I received an item that does not match its description?

We can replace your product or refund you if your item did not match the description within 14 days. If you decide that the product does not match its description after the 14 day period, you can still make a warranty claim. Please fill out our return form with as much detail as possible and we’ll get back to you within 2 business days.

Can I get a refund if I have changed my mind?

You are have 14 days from the day you make a purchase to get a refund if you change your mind. After the 14 day period, you will be unable to get a refund but will still have access to warranty.

What are your opening hours?

You can make a purchase anytime since our online store is open 24/7. For customer inquiries and sales, please send us an email and we will get back to you within a business day.

How do I used a coupon code or my gift voucher?

Go to your cart and add your coupon code or gift voucher in the correct section.

How do I check my order status?

To check on your order status, go to My Account > Order History. We will send you email updates along with tracking information (if applicable) every time you place an order.

Delivery

How long will my delivery take?

For orders containing a phone or tablet:

Within Metropolitan Areas

Days (Regular)*

Days (Express)*

Melbourne

2-3 Days

1-2 Days

Sydney

4-5 Days

1-2 Days

Brisbane

4-5 Days

1-2 Days

Adelaide

3-4 Days

1-2 Days

Perth

6-7 Days

2-3 Days

Hobart

4-5 Days

1-2 Days

Canberra

4-5 Days

1-2 Days

Darwin

6-7 Days

3-4 Days


Our delivery times do vary and depend on your location and may be adversely affected by public holidays.

For delivery estimates in regional areas, please get an estimate from the Australia Post website.


For stand alone orders containing an accessory:

Location

Days (Regular)*

Days (Express)*

VIC (Metro)

Up to 4 Days

Up to 2 Days

VIC (Country)

Up to 5 Days

Up to 3 Days

Other States (Metro)

Up to 6 Days

Up to 4 Days

Other States (Country)

Up to 7 Days

Up to 5 Days


*All estimates are based off the Australia Post website and are in business days.

What is the cost of delivery?

We provide free standard shipping to all customers in Australia, you can opt for express shipping at for a $10 flat fee.

Is there insurance, signature on delivery or tracking information provided with my purchase?

We provide transit insurance, signature on delivery and tracking as standard for any order that includes a purchase of a mobile phone or tablet. 

What if I am not home to accept delivery?

If you made an order that includes a mobile phone or tablet, then your parcel will require someone to sign for it. If you are not home to accept your delivery, it will be redirected to your nearest post office.

Do you deliver to PO boxes?

Yes, we do deliver to PO boxes.

What if my parcel is lost during transit?

If your parcel is lost during transit, please let us know so we can follow it up. Since we provide transit insurance, there will be no charge to you in the event your parcel is lost.

Do you ship Australia wide?

Yes, we ship to all Australian addresses. So whether you live in Melbourne, Sydney, Brisbane, Darwin, Perth, Adelaide, Canberra or Hobart, we'll ship to you.

Can I pick up items in person?

No, unfortunately we do not have a pick up service available. Our office is not open to the public. We do however offer express shipping.

Payment

What payment methods does Akoda accept?

We accept payment from Visa, Mastercard, PayPal and POLi.

Are there any payment fees?

No, we do not charge our customers any extra payment fees.

How do I pay if I do not have PayPal or a credit card?

You can use POLi (Internet Banking) which facilities an instant direct transfer. POLi is a business of Australia Post.

Why did my credit card payment fail?

Your credit card payment may have failed if you use a proxy IP, VPN, international credit card, mismatching information or a lost/stolen credit card. Please contact us in this case so we can help organise an alternative payment method.

What is your card verification policy?

To protect our customers, we have introduced multiple fraud checking systems to check the validity of credit card purchases. If your credit card was declined or flagged, it may be due to reasons including: use of a proxy IP, an international credit card, mismatching information or a lost/stolen credit card. In these scenarios, we will request you to verify your credit card.

Account

How do I subscribe/unsubscribe to your newsletter?

Go to My Account, and click on Subscribe/unsubscribe to newsletter under “Newsletter”. Click “Yes” if you would like to subscribe and “No” if you would like to unsubscribe.

How do I view my previous orders?

To view your previous orders, go to My Account > Order History.

I forgot my password, how do I reset it?

To reset your password, click on “Forgotten Password”, enter your e-mail and a new password will be sent to your e-mail address.

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